Welcome to Willoughby Music.
We are a locally owned music store located at 705 Main in Winfield, Kansas. 67156
Our store is on Central Time and our store hours are 10AM to 6PM Tuesday-Saturday.
If you have questions about something on our site
we can be contacted at 1-866-828-2878 or locally (620) 229-8205
or by email at info@willoughbymusic.com or service@willoughbymusic.com.
PRICING
The pricing, product descriptions and product avaliability are subject to change without notice.
If you have questions reguarding any of these, please email us at info@willoughbymusic.com.
PAYMENT
Internet orders may be paid for using the following methods; Visa, Mastercard, Discover and Paypal.
In addition to credit cards you may pay with a cashier's check or money order.
Cash is not accepted as a payment option for internet purchases.
SHIPPING
Most orders received before 2:00 PM Central Time, Tuesday through Friday are shipped the same day.
Orders placed on Saturday, Sunday, Monday or on a holiday will be processed the next business day. As a security
precaution orders shipping to alternate addresses may be held for extended verification. For more information
or questions, please email us at info@willoughbymusic.com.
TAXES
If applicable, a seperate charge for taxes will be shown on the invoice. We are required to collect tax
on all orders shipped within the state of Kansas.
LIMITED WARRANTY
All new products are sold with the manufacturer's warranty.
The warranty period and service varies by manufacturer and product.
RETURN POLICY
Should you find it necessary to return any merchandise, it must be returned within 10 days of the shippment date.
(SOME EXCLUSIONS APPLY)
All returns must include a Return Authorization Number, must be in the original packaging complete with all collateral
materials such as cases, straps, cables, care kits, certificate of authenticity, warranty cards and any other materials
that originally shipped with the instrument, including any free items such as t-shirts, strings, straps or cables.
All returned items must be in the same condidtion as time of purchase, showing no signs of wear or use such as pick
scratches, scuffs, dings or scrapes, otherwise the item will either be refused or subject to a 15% restocking fee.
Demo models, sales items, discontinued mechandise, blem items and floor samples are not included in
this policy and are not refundable or returnable. The following items are returnable only if defective or unopened/unused;
strings, reeds, software/soundware, tubes, harmonicas, drumheads, drumsticks, DVD's, cleaners, polish, polishing cloths
and clothing items. If defective these items will only be exchanged for the same product. Customer is required to pay all
shipping charges except in the instance of product damage due to shipping. Any claim filed for damaged merchandise will require
the original shipping carton and all original packing material. Claims for damage must be made within 5 days of receipt of shipment.
Stringed instruments priced at $1199.00 or more must be returned within 3 days of receipt of shipment.
Returns not meeting these requirements may be refused or subject to a restocking fee of up to 25%.
The customer is responsible for all shipping costs on returned items.
For questions reguarding our return policy please email us at info@willoughbymusic.com or call 1-866-828-2878.
Send returns to: Willoughby Music
705 Main
Winfield, KS 67156
